It’s the little things that matter

It’s the little things that matter

In many businesses, particularly in service businesses, clients often cannot tell whether you are any good at what you do – there are no benchmarks. Consumers often only find out how poor a supplier has been when they finally change to another provider. For...
Defining Your Ecosystem of Apps and Tools

Defining Your Ecosystem of Apps and Tools

I find that many people have apps and tools that they use that don’t work with each other, don’t work across platforms and are actually a “pain in the neck” as they increase complexity and reduce productivity. Therefore, it’s really...
A Changing Environment

A Changing Environment

Change is a fundamental and common element to our business environment and this will continue to impact on the whole Australian economy for the next few years. As we have discussed previously, both the volume and rate of change are growing exponentially. Very few...